Privacy Policy

Privacy Policy Statement

ANA ENTERPRISES CO., LTD. recognizes the importance of protecting personal information and handling customer data responsibly. We are committed to managing personal information in a careful, secure, and appropriate manner.

This Privacy Policy applies when you use anamotoring.com, submit an inquiry, contact us, request vehicle information, request auction support, purchase a vehicle, or use our export-related services.

Business Operator

The website anamotoring.com operates under the trading name ANA MOTORING. The business operator responsible for handling personal information collected through this website is:

Personal Information We May Collect

Personal information means information that can identify a customer or user, either directly or when combined with other information.

• Name, company name, and contact person details
• Email address, phone number, WhatsApp number, and other contact details
• Country, address, destination port, and shipping-related information
• Vehicle inquiry details, purchase requests, auction bidding requirements, and budget information
• Invoice details, payment confirmation information, and transaction communication
• Consignee, notify party, and document-related details required for export and shipment
• Website usage information, cookies, device information, browser information, and access logs

Purpose of Use

ANA ENTERPRISES CO., LTD. uses personal information only within the scope necessary for our business operations and customer support.

• To respond to vehicle inquiries and customer requests
• To provide quotations, vehicle details, photos, inspection information, and auction guidance
• To process vehicle orders, invoices, payment confirmation, and sales communication
• To arrange auction bidding support, vehicle sourcing, export preparation, and shipment coordination
• To prepare export documents, shipping documents, consignee information, and related paperwork
• To communicate important service updates, shipment updates, and customer support information
• To improve website performance, customer experience, and service quality
• To prevent fraud, unauthorized activity, misuse, payment issues, and security risks
• To comply with applicable laws, regulations, export requirements, and lawful requests

Disclosure of Personal Information to Third Parties

ANA ENTERPRISES CO., LTD. will not sell personal information. We may provide personal information to third parties only when necessary for business, legal, or service-related purposes.

• When the customer gives consent
• When required by law, regulation, court order, or government authority
• When necessary to protect life, safety, property, legal rights, or business interests
• When necessary for vehicle purchase, auction handling, inspection, export, shipping, or documentation
• When sharing information with service providers such as shipping companies, freight forwarders, inspection agencies, customs agents, banks, payment providers, courier companies, IT providers, or business partners
• When information is processed in a form that does not reasonably identify an individual

External Websites and Third-Party Services

anamotoring.com may contain links to external websites, social media pages, payment-related services, map services, or third-party platforms. ANA ENTERPRISES CO., LTD. is not responsible for the privacy practices, content, security, or data handling of external websites or third-party platforms.

Customers should review the privacy policy of each external website or third-party service before using it.

Supervision of Contractors and Service Providers

ANA ENTERPRISES CO., LTD. may outsource or share certain operations with contractors or service providers, including shipping companies, inspection agencies, IT providers, website hosting providers, document processing providers, banks, courier companies, customs agents, and communication service providers.

When personal information is shared with such providers, we take reasonable steps to ensure that they handle personal information appropriately and only within the necessary scope of the service.

Handling of Sensitive Information

ANA ENTERPRISES CO., LTD. does not intentionally collect sensitive personal information unless it is necessary, legally permitted, or voluntarily provided by the customer for a specific purpose.

Sensitive information may include information related to health, criminal records, political opinions, religion, race, ethnicity, or other information treated as sensitive under applicable privacy laws.

Use of Cookies

anamotoring.com may use cookies and similar technologies to improve website functionality, understand visitor behavior, improve performance, remember preferences, and support marketing or analytics activities.

• Essential cookies may be used for basic website operation
• Analytics cookies may be used to understand website usage
• Marketing or social media cookies may be used when third-party tools are installed
• You may disable cookies through your browser settings, but some website functions may not work properly

Management and Security of Personal Information

ANA ENTERPRISES CO., LTD. takes reasonable security measures to protect personal information against unauthorized access, loss, leakage, misuse, alteration, disclosure, or destruction.

• Reasonable access control and internal handling procedures
• Secure communication and website management where applicable
• Careful handling of customer communication, order details, and document information
• Reasonable supervision of contractors and service providers
• Review and improvement of security practices when necessary

Data Retention

ANA ENTERPRISES CO., LTD. retains personal information for as long as necessary to fulfill the purpose for which it was collected, provide services, complete transactions, maintain records, resolve disputes, comply with legal obligations, and protect business interests.

When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely manage it according to applicable requirements.

Disclosure, Correction, Suspension, or Deletion Requests

Customers may contact ANA ENTERPRISES CO., LTD. to request disclosure, correction, update, suspension of use, or deletion of their personal information, subject to applicable laws, identity verification, business record requirements, and legal obligations.

We may request information to confirm the identity of the person making the request. Certain information may be retained when required for legal, tax, accounting, transaction, security, or dispute resolution purposes.

International Data Handling

Because ANA ENTERPRISES CO., LTD. provides vehicle export services to customers in different countries, customer information may be processed, shared, or transmitted internationally when necessary for communication, shipment, export documentation, payment confirmation, customs processing, or service delivery.

Children’s Privacy

anamotoring.com and our vehicle export services are intended for business customers and adult users. We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected without proper consent, we will take reasonable steps to delete or restrict it.

Review and Updates of This Privacy Policy

ANA ENTERPRISES CO., LTD. may update this Privacy Policy from time to time due to changes in law, business operations, website features, security practices, or service requirements.

Updated versions will be posted on this page. Continued use of anamotoring.com after updates means you acknowledge the revised Privacy Policy.

Governing Law

This Privacy Policy and the handling of personal information through anamotoring.com shall be governed by the laws of Japan, unless otherwise required by applicable law. Any dispute relating to this Privacy Policy or website use shall be handled according to applicable Japanese law and competent jurisdiction in Japan.

Contact Information

For questions, requests, complaints, or consultation regarding this Privacy Policy or the handling of personal information, please contact us.